About orders, returns, and exchanges

Q: I did not receive an order completion email.

A: Your email address may be incorrect, or your order may not have been completed successfully.
We apologize for the inconvenience, but please contact us using the inquiry form .
*If you have registered your carrier email (mobile email), the email may have been sorted into your spam folder, so please check again.

Q: Can I change the order details?

A: We are unable to accept changes to your order.
If you wish, please cancel your order and place your order again.
Please contact us using this inquiry form , specifying your order number .
*Depending on shipping status and order details, we may not be able to accept your order. Please note.

Q: Can I return or exchange the product?

A: We do not accept returns or exchanges due to customer convenience. We make every effort to ensure the quality of our products, but in the unlikely event that there is a problem with the delivered product, please contact us via email or contact form within 14 days of receiving the product. We will promptly arrange for replacement items.