Regarding delivery
Q: About shipping charges
Nationwide flat shipping fee: 800 yen (some exclusions apply)
Free shipping for purchases over 32,000 yen including tax
Regarding shipping costs for Hokkaido, Okinawa, and remote islands
Additional shipping charges may be required for delivery to some areas such as Hokkaido, Okinawa Prefecture, and remote islands. Additional shipping charges are determined according to the size of the package being shipped.
After confirming your order details at our store, we will measure the size of your package, calculate the cost, and let you know.
Therefore, please note that additional shipping charges are not calculated or added at the time of ordering. Before delivery to the target area, we will add shipping charges and send you an email confirming your order details.
Please reply after confirming the contents.
(Please note that if we do not receive a reply within one week, we may cancel your order.)
Q: Which carrier will deliver the product?
A: You cannot specify a delivery company when placing your order. Delivery procedures will be handled by Sagawa Express or Yamato Transport.
Q: Can I specify the date and time for product delivery?
A: We are very sorry, but as a general rule, we do not accept requests for specific dates and times. As a general rule, we will arrange shipping within 5 business days from the next business day of receiving your order. (Shipping operations are closed on Saturdays, Sundays, holidays, and New Year's holidays.)
Once the shipping arrangements for the item have been completed, we will notify you of the tracking number along with a shipping completion email.
If you are in a hurry, please contact us using the separate inquiry form .
Q: Can I pick up the ordered items at a convenience store?
A: You cannot pick up your ordered items at a convenience store.
Q: Can you ship overseas? (Can you ship overseas?)
A: Orders will only be shipped within Japan. However, delivery to the hotel you stayed at while sightseeing in Japan is possible, so please contact us using the separate inquiry form .